Patient Process

Your inquiry is received and reviewed by the Global Patient Services team at Sheba.

You are assigned a Case Manager, who will reach out and contact you.

Your Case Manager asks for your full medical history along with any relevant documents (please, pay attention that all the medical documents need to be in English; in case your documents were not issued in English, you need to translate them to English) and images that you will provide following your initial conversation.

After collecting and organizing all relevant documents, your Case Manager transfers your full medical history to the Medical Supervisor.

The Medical Supervisor reviews adult patient cases with Prof. Nagler, Director of the Division of Hematology. Pediatric cases are reviewed by Prof. Toren, Director of the Pediatric Hemato-Oncology and BMT Department.

Prof. Nagler or Prof. Toren assess your medical history, documents, and other information, and draft an estimated treatment plan based on your specific condition.

Your Case Manager will then send you an assessment of your treatment plan including estimated costs.

After receiving the assessment of the treatment plan, your Case Manager arranges a conference call with you and the Medical Supervisor, who presents your estimated treatment plan.

Once you have reviewed the estimated treatment plan and costs, you are asked to provide a signed consent, a copy of your passport, and an estimated date of arrival at Sheba Medical Center.

In some cases, payment is required before your first visit. Your Case Manager will discuss the details with you. In case you need to make an advance payment, you also will see this information and the amount in your assessment.

The Secretary of Global Patient Services team schedules appointments according to the dates of your visit.

The day before your arrival at Sheba, the Patient Experience Coordinator from Global Patient Services, will contact you to inform you of the exact time of your first visit to the hospital.

Upon arrival at the Sheba Hospitalization Tower at Sheba Medical Center, you are greeted by coordinator who guides you to our office.

In our office, you are introduced to your personal Hemato-Oncology Medical Coordinator who will supervise you throughout your treatment here at Sheba. Adult patients are introduced to Medical Coordinator Victoria Tsan, while pediatric patients are introduced to either Milana Tilyuk or Rimma Pustovoitovsky.

According to your assessment and estimated treatment plan, you attend all necessary testing and appointments, including an examination by your hemato-oncology physician. Following the assessment, you will receive your treatment program and a final price quote.