“Patients who come to us are in a very difficult period in their lives. They want to live, and if I can help them, that makes me happy.”
Devoting your life to healthcare is not an easy decision to make. It takes specialized knowledge and a lot of devotion to making the world a better place for others.
Working for Sheba for almost twelve years, Zana has chosen this life and serves as a medical coordinator at Sheba’s Global Patient Service since 2013. After all this time, we were pleased to learn that her passion for helping those in need has only intensified.
According to Zana, “I chose this line of work because I love working with people and helping them. In my position, I get to help those in a very difficult time in their life, and even play a part in saving their lives, alongside the incredible doctors we have at Sheba. When I meet patients suffering from a serious condition, and my contribution makes a difference for them – that’s something that fills me with motivation.”
Adding a more personal angle, Zana shared, “I myself was diagnosed with breast cancer, so I understand what our patients are going through. When a young woman comes to me with breast cancer, I tell her: ‘Look at me. I’m still here, and you will be too.’”
As a member of the Global Patient Services team, Zana works with patients from across the globe and recognizes the unique difficulties they experience. “The challenges facing patients who come to us from abroad are different to those Israeli patients face. They come from different countries and cultures, are away from their family, and have to face very complex medical conditions. They need help, and that’s where we come in. We introduce them to the country, guide them throughout their appointments and treatment at Sheba, and just stand by their side.”
In describing the close relationship she cultivates with her patients, Zana explained: “I’m very close to my patients because I understand them and what they’re feeling. We all just want to live; everybody wants to live. It is my role to give them hope, and it warms my heart to be able to help. Behind the titles and names, we are all human; we all have feelings. I cry and laugh with my patients and am proud to become a part of their family.”
Thanks, Zana, for your hard work, your empathy and your compassion.